Privacy Policy
At Cognitix Realm, we're committed to protecting your privacy and being transparent about how we handle your personal information. This policy explains our practices regarding data collection, use, and protection.
Information We Collect
We collect information you provide directly to us when you create an account, enroll in our floral design programs, or interact with our platform. This helps us deliver personalized learning experiences and support your creative journey.
Types of Data We Collect:
- Personal identification information including name, email address, and phone number
- Account credentials and profile information you choose to share
- Learning progress, course completion data, and project submissions
- Communication preferences and feedback you provide
- Payment information processed securely through our payment partners
- Technical information like IP address, browser type, and device information
How We Use Your Information
Your information enables us to provide exceptional educational experiences in floral design. We use collected data to enhance your learning journey, communicate important updates, and continuously improve our platform.
- Delivering course content, tracking your progress, and providing personalized recommendations
- Processing enrollments, managing your account, and handling customer support requests
- Sending educational materials, course updates, and relevant program announcements
- Analyzing platform usage to improve our educational offerings and user experience
- Ensuring platform security and preventing fraudulent activities
- Complying with legal obligations and protecting our legitimate business interests
We believe in purposeful data use - every piece of information we collect serves a specific function in enhancing your educational experience or maintaining our platform's security and functionality.
Information Sharing and Disclosure
We don't sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share information in specific circumstances to support our educational mission and legal obligations.
When We May Share Information:
- With trusted service providers who help us operate our platform, process payments, or deliver educational content
- When required by law, legal process, or government request
- To protect the rights, property, or safety of Cognitix Realm, our users, or others
- In connection with a business transaction such as a merger or acquisition
- With your explicit consent for specific purposes
All third-party partners who access your information are bound by strict confidentiality agreements and must adhere to privacy standards equivalent to our own. We regularly review these partnerships to ensure your data remains protected.
Your Privacy Rights
You have significant control over your personal information. We've designed our systems to make it easy for you to exercise these rights and maintain control over your data.
Access Your Data
Request a copy of all personal information we have about you, including how we've used it and with whom we've shared it.
Update Information
Correct or update any inaccurate or outdated personal information in your account at any time.
Delete Your Account
Request deletion of your account and associated personal information, subject to legal and operational requirements.
Control Communications
Choose what types of communications you receive from us and opt out of marketing messages at any time.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:
- Encryption of data both in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments by independent experts
- Strict access controls limiting who can access personal information
- Employee training on privacy best practices and data handling procedures
- Secure data centers with physical and digital protection measures
- Incident response procedures to address any potential security breaches quickly
While we implement robust security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address emerging threats and maintain the highest protection standards.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Our retention practices balance your privacy rights with legitimate business needs.
- Account information is retained while your account remains active and for three years after closure
- Learning progress and course completion records are kept for seven years for educational certification purposes
- Communication logs are retained for two years to support customer service and platform improvement
- Payment transaction records are kept for five years to comply with financial regulations
- Technical logs and analytics data are retained for one year for security and performance monitoring
When we delete information, we ensure it's removed from both our active systems and backup storage. Some information may persist in anonymized form for analytical purposes that cannot identify you personally.
International Data Transfers
Cognitix Realm operates from Pakistan and may transfer your information to other countries for processing and storage. We ensure all international transfers comply with applicable privacy laws and maintain appropriate safeguards.
Transfer Protections:
- Standard contractual clauses approved by privacy authorities
- Adequacy decisions recognizing equivalent protection standards
- Certification schemes ensuring appropriate data protection measures
- Regular monitoring of international partners and service providers
If you have concerns about international data transfers or would like more information about the safeguards we use, please contact our privacy team for detailed explanations.
Children's Privacy
Our platform is designed for adult learners aged 18 and older. We don't knowingly collect personal information from children under 18 years of age without proper parental consent.
For educational programs involving minors, we implement additional protections including parental consent requirements, limited data collection, and enhanced security measures appropriate for younger users.
Policy Changes and Updates
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or platform features. We're committed to keeping you informed about how we protect your privacy.
- Material changes will be communicated through email and prominent platform notices
- The effective date at the top of this policy indicates when changes take effect
- Continued use of our platform after changes indicates acceptance of the updated policy
- You can review previous versions of our policy by contacting our privacy team
We encourage you to review this policy regularly to stay informed about our privacy practices and your rights regarding your personal information.
Contact Our Privacy Team
We're here to answer your privacy questions and help you understand how we protect your information. Don't hesitate to reach out with any concerns or requests.